are a UK mail order outfit and we do not have a shop (yet!) so no visitors
are specially ordered for you unless we happen to have them in stock therefore
please allow 28 days or in some cases, but unusual, up to 6 weeks for
footwear. Average delivery is 2 weeks.
We will make every effort to inform you of any delays and keep you up
to date on the progress of your order.
Items may be exchanged but postage costs will be payable by you both for
sending back to us and (at actual cost) for us to send the replacement
Returns must be notified via e-mail within 24 hours of receipt and sent
back within 7 days and totally unworn! Returns must be received back here
within the 7 day time frame, the only exceptions being if you have told
us that you are purchasing for a gift, or you are based outside of the
UK. Please try your shoes/boots on whilst stood on a carpet as scratched
soles do not equate to unworn! With clothing please make sure that items
are not marked with deodorant as these will not be refunded for either.
We will not accept responsibility for items lost in the post when being
returned, so we advise the use of Standard Parcel delivery as this is
receipted and insured. Recorded or certificate of posting can be used
but only covers you for £30
Full refunds will be given at our discretion. Refunds will be given less
the postal costs. Because goods are ordered specifically for you - for
order cancellation before 28 days allowed for delivery - there will be
a 15% handling charge also deducted from refund.
Please ensure you select the correct size for shoes and boots. Pleaser/Demonia
shoes are particularly small fitting. If you have ordered Pleaser before
- make us aware of the fact that you are ordering the size you actually
if it is a small fit and you require a 5, we will send you a 6!
in the UK : Postage
payable on an order is £5.00 for a pair of shoes, £3.50 for
a Handbag and £7.50 for a pair of boots. This includes the cost
of insurance against loss or damage in the post. Postage quoted is per
pair. Postage rates for Clothing can be found on the pages concerned.
NOTE : because of the increase in people using 'junk filters' on their
email programmes (which can mean that emails from people not in your address
book end up in the 'junk') - if you have not had a response from us within
48 hours CHECK YOUR JUNK MAIL or add our email address to your address
book and ask us to send our response to you again!!